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Why are these General Terms and Conditions important? These General Terms and Conditions are important because they apply to all orders you place with Thor-tuning Belgium online, by email or by phone.
These general terms and conditions of sale apply to all purchases made on the website www.thor-tuning.be, as well as to orders placed by phone and by email.
We strongly recommend that you read these General Terms and Conditions carefully before placing an order with our company.
When you make a purchase online, by email or by phone, you are placing an order with Dynatek Technologies, exclusive distributor of THOR products in Belgium.
The terms “we”, “us” and “our” refer to THOR, and the terms “you” and “your” refer to you as a customer. The terms “I”, “my” and “me” in the question headings also refer to you as a customer and consumer of THOR.
These General Terms and Conditions apply only to purchases made by a consumer, i.e. a natural person acting for purposes outside their trade, business or profession.
Can I buy from THOR if I am under 18 or do not have full legal capacity? No, we do not sell products to minors through the THOR Shop. If you are under 18 or do not have full legal capacity, you may only use the THOR Shop website under the supervision and with the consent of a parent or guardian.
How do I place an order in the THOR Belgium online shop? You can select the products and request a price quote.
You can request a personalised quote for the products available on our website www.thor-tuning.be. After review, our team will send you a price quote. You are free to accept or decline it, with no obligation until payment has been made.
The order becomes firm and binding upon receipt of the online payment. This payment constitutes final acceptance of our offer.
Once the payment has been confirmed, Thor Tuning will send you an order confirmation by email, together with the invoice. This confirmation acknowledges receipt of your order but does not yet constitute its final acceptance.
Thor Tuning’s final acceptance of your order takes place when the shipping confirmation email is sent, specifying the products shipped, the delivery method and the tracking information. The sales contract is deemed concluded at that point.
You must provide a valid and accessible email address when placing your order so that you receive all communications relating to it.
Can we suspend your account, block your access to THOR-tuning.be, or refuse or cancel orders? We reserve the right, at our sole discretion, to refuse, withhold, suspend or cancel any account or any order you place or attempt to place with us. We want you (and as many people as possible) to be able to use THOR-tuning.be to place orders. We use fraud detection software to monitor THOR-tuning.be, and we may suspend your user account, or refuse or cancel orders without notice, if we find that your account has been used to place fraudulent orders or that you have attempted to circumvent our systems.
Can I refuse the General Terms and Conditions and still make a purchase? No, you can only place an order if you accept these General Terms and Conditions by ticking the box “I accept the General Terms and Conditions of Sale”.
What happens if the products ordered are out of stock? We cannot guarantee that all products ordered will be available in our inventory at all times.
We may make partial deliveries of products included in the same order when those products can be used separately. In such cases, we will cover any additional shipping costs; under no circumstances will you have to pay any additional costs resulting from such partial deliveries.
If a product is unavailable or cannot be delivered on time, we will inform you as soon as possible. However, if the product will no longer be available in the foreseeable future, we reserve the right not to accept your offer.
Should I keep a copy of the documents relating to my order? Yes, we encourage you to print or save a copy of these General Terms and Conditions, your online payment details and the shipping confirmation email, in case you need to contact us with any question about your order. A copy of these General Terms and Conditions is included in the shipping confirmation email.
The prices of the products offered on the website www.thor-tuning.be are stated in euros (€) and include all taxes (incl. VAT), including the VAT applicable in Belgium. They do not include delivery, installation or other optional services, which are specified separately before the order is finally confirmed.
Thor Tuning reserves the right to change its prices at any time without notice. However, products are invoiced on the basis of the prices in force at the time the order is registered, as confirmed in the price quote provided or in the online ordering process.
In the event of an obvious error in the displayed price (absurdly low price, typographical error, etc.), Thor Tuning reserves the right to cancel the order even after it has been confirmed, provided you are informed as soon as possible.
Occasional commercial discounts, promotional codes or special offers may be applied under clearly defined conditions. They are valid only for the duration of the promotion and cannot be combined unless otherwise stated.
Professionals benefiting from specific pricing conditions must first be registered and approved by our team. These conditions are provided on request and remain confidential.
Ownership of the products sold by Thor Tuning passes to the customer only after full payment of the price, including principal and ancillary costs. Until payment has been made in full, the products remain the exclusive property of Thor Tuning, in accordance with Article 101 of the Belgian Code of Obligations.
The risk (loss, theft, damage) passes to the customer when the customer, or a third party designated by the customer, takes physical possession of the product. Thor Tuning cannot be held liable for any damage to or loss of the parcel after such handover.
In the event of total or partial non-payment, Thor Tuning reserves the right to demand the return of the products delivered, at the customer’s expense and risk, without prejudice to any other claim for compensation for the damage suffered.
The order is delivered upon receipt of full payment of the sale price and the delivery charges. If you choose to pay by bank transfer, you must do so within 7 days of receiving the order confirmation email.
The quality and quantity of the product delivered are those stated on the invoice.
The items sold by THOR are guaranteed new and have never been used before. The products offered comply with the Belgian legislation in force and with the standards applicable in Belgium.
Any claim relating to the details on the invoice must be sent to THOR within eight (8) calendar days of receipt of the invoice, by registered letter with acknowledgement of receipt. The date and number of the invoice must be stated in the claim. Failing this, the invoice will be deemed accepted.
Delivery times are given for information purposes only. Any delay in delivery shall not entitle the customer to damages of any kind, to subsequently refuse delivery, or to terminate the contract at THOR’s fault.
The obligation to deliver the product is in any event suspended, without notice or compensation, if and to the extent that THOR is prevented from fulfilling its commitments by an external cause beyond its control. In addition, THOR reserves the right to terminate any order in whole or in part, without notice or compensation, should such an external cause occur.
-The following are in particular considered external causes beyond our control, even if they do not meet the characteristics of force majeure under general law: labour disputes (total or partial strikes, lockouts, etc.), riots, epidemics, bad weather, machine breakdowns, fires, explosions, wars, floods and other natural disasters, mobilisations, blockades, operational accidents, or any other cause preventing the regular delivery of goods by our suppliers, normal production, shipping or transport, as well as any similar event affecting our company or our subcontractors and suppliers.
Delivery is carried out by the carrier chosen by Thor Tuning (UPS), according to the delivery method selected by the customer when placing the order.
In accordance with Article 1649 of the Civil Code, THOR is liable to the buyer for any lack of conformity existing at the time the product is delivered and becoming apparent within two years of delivery.
-Upon collection or delivery, the buyer checks that the product matches their order before signing the collection or delivery note.
Any claim regarding an anomaly, lack of conformity or visible defect must be notified to THOR by registered letter with acknowledgement of receipt within eight (8) days of delivery or collection and, in any event, before the products are used. Failing a complaint within this period and in this form, the product is deemed accepted without reservation.
Where the product is recognised as non-conforming or affected by an apparent defect, THOR will, at its discretion, replace and/or repair it or issue a credit note for the value of the product concerned as stated on the invoice.
The costs of returning the non-conforming product and of delivering the repaired or replacement product are always borne by the buyer.
Independently of the 2-year commercial warranty, Thor Tuning remains bound by the legal warranty against hidden defects, in accordance with Articles 1641 to 1649 of the Belgian Civil Code.
A hidden defect is a serious defect, not apparent at the time of purchase, which makes the product unfit for its intended use or reduces that use to such an extent that the buyer would not have purchased it, or would have paid a lower price, had they known of it.
Conditions for invoking the warranty against hidden defects:
The defect must have existed before the sale, even if it only becomes apparent later.
The defect must not have been visible at the time of purchase (it must not have been detectable by an attentive buyer).
The defect must be serious (it must affect the essential use of the product).
The customer must inform Thor Tuning within a reasonable time after discovering the defect. Any warranty claim must be brought no later than 2 years after the purchase.
If the warranty is recognised, the customer may:
either return the product and obtain a full refund,
or keep the product and request a partial refund corresponding to the loss of value.
Thor Tuning reserves the right to examine the product to confirm the existence of a hidden defect before any compensation.
This warranty does not apply:
to defects visible at the time of delivery,
to damage caused by incorrect installation, misuse, negligence or non-compliant use,
to products modified by the customer or a third party without authorisation.
Thor Tuning undertakes to deliver products that comply with the Belgian and European legislation in force. However, its liability is strictly limited to the obligations set out in these General Terms and Conditions of Sale.
1. Limitation of liability
Thor Tuning cannot be held liable in the event of:
incorrect installation of the products by the customer or by a non-approved third party,
use not in accordance with the intended use or the recommendations provided,
modification of the product without prior written authorisation,
indirect or immaterial damage (operating loss, loss of turnover, commercial loss, loss of data, etc.),
force majeure (see the specific section, where applicable).
In the event of proven direct damage attributable to a failure on its part, Thor Tuning’s liability is strictly limited to the total amount of the order concerned, including delivery charges.
2. Customer responsibility
The customer is solely responsible for the choice of product, its suitability for their needs and its installation, unless the installation is carried out by a technician approved or recommended by Thor Tuning. It is the customer’s responsibility to check the compatibility of the Active Sound system with the vehicle concerned before purchase.
3. Road safety
Thor Tuning reminds customers that certain products may change the sound of a vehicle. The customer must comply with the local legislation in force regarding noise, type approval and use on public roads. Thor Tuning accepts no liability in the event of unlawful use of the products sold.
1. Private customers (consumers)
In accordance with the Belgian Code of Economic Law (Book VI – Market Practices and Consumer Protection), consumers have a withdrawal period of 14 calendar days from the date of receipt of the product, without having to give any reason or pay any penalty.
To exercise this right, the customer must notify Thor Tuning of their decision to withdraw within the specified period, in writing (by email or post), clearly stating their intention to withdraw and quoting their order references.
The product must be returned:
Complete, in its original packaging, unused and in perfect condition for resale,
At the customer’s expense, except in the event of a delivery error or a proven defect.
After receiving the product and checking its condition, Thor Tuning will refund the amount paid, including the original delivery charges up to the standard delivery rate, within a maximum of 14 days, using the same payment method as for the purchase. Any additional charge for express delivery will not be refunded.
Thor Tuning reserves the right to refuse a partial or full refund if the product is returned damaged, incomplete or used beyond what is necessary to establish its nature, characteristics and proper functioning.
2. Business customers
The right of withdrawal does not apply to business customers, unless expressly agreed otherwise. Any order placed by a company, a self-employed person or a professional is considered firm and final.
Thor Tuning undertakes to process its customers’ personal data in compliance with the legislation in force, in particular the General Data Protection Regulation (GDPR).
The data you provide to us when placing an order or browsing our website is treated confidentially. It is used exclusively to manage the business relationship, process orders, provide after-sales service and send commercial information.
You have the right at any time to access, rectify, erase or restrict the processing of your data. To exercise these rights, simply contact us via the email address given on the website.
Thor Tuning does not pass on personal data to third parties without your consent, unless this is necessary for the performance of the order (e.g. logistics or payment service provider) or required by law.
These General Terms and Conditions of Sale are available at all times on the website www.thor-tuning.be. They may also be sent to anyone who requests them, electronically or by post.
By confirming an order on our website or accepting a price quote, the customer acknowledges having read the General Terms and Conditions of Sale and accepted them without reservation. They are binding from the time of such acceptance, on the date of the order.
Thor Tuning reserves the right to amend its General Terms and Conditions of Sale at any time. The applicable terms are those in force at the time of the order or of the acceptance of a quote, as accepted by the customer.
If one or more provisions of these General Terms and Conditions of Sale are declared null, unlawful or unenforceable, in whole or in part, by a court decision or by virtue of a legal or regulatory provision, this shall not affect the validity of the other provisions, which shall remain in full force and effect.
The provision concerned shall, as far as possible, be replaced by a valid provision with an equivalent effect reflecting the original intention of the parties.
Last updated: July 2025
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